Resident Engineer Support


Apply Now

Looking for Resident Engineer Support in Denver, CO.

What you will be doing as Resident Engineer Support:

Testing / testbed support

  • Create an action Provide technical support during the integration phase of IMS/SDM
  • Review IMS/SDM MOPs prior to execution
  • Support resolution of issues encountered during the integration and testing of new IMS/SDM releases
  • Provide
    • Feedback on documentation (mops, etc.) to help production teams rollout
    • Open AR’s for all NE’s on encountered issues, and then be prepared to work on these AR’s until closed (HP support, L2 and L3 Nokia support)
    • Periodic activity report.

Technical consultancy

  • Convey Nokia recommendations to CUSTOMER concerning tuning of the management mechanism(s). For example, this may involve fine-tuning the alarm levels to eliminate unnecessary alarms.
  • Provide advice for the cloud operations related decision making for in scope Network Elements

Preventive maintenance

  • Perform twice-weekly health checks on defined CNEs, including health check tools and call processing sanity
    party support, for more complex issues (Level 3). testing on all lab environments
  • Open AR’s for all that involves defined CNE on encountered issues, and then be prepared to work on these AR’s until closed (HP support, L2 and L3 Nokia support)
  • Preventative data collection, high-level analysis
  • Provide a periodic activity report.
  • Attend Customer conference calls and/or meetings that involve defined CNE.

Fault, Configuration, Administration, Performance (FCAP) management support

  • Assist in alarm monitoring – respond to exceptional system alarms – resolve any exceptional issues.
  • Troubleshooting site-level issues (Level 1 and Level 2) but may require additional and/or, if applicable, 3rd
  • Participate with CUSTOMER in the diagnosis and remediation of network issues that involve defined CNE.
  • Network Element Configuration and provide support for network operations responsibilities.
  • Assist CUSTOMER O&M staff to carry out tasks and activities related to day-to-day Operations at NOC.
  • Performance data collection and analysis on defined CNE.
  • Open AR’s for all NE’s on encountered issues, and then be prepared to work on these AR’s until closed (HP support, L2 and L3 Nokia support)
  • Provide a periodic activity report.

What you bring to the table as a Resident Engineer Support:

  • Nokia Packet Core products: CMM, CMG, SPS
  • Nokia Convergence products: CMG
  • Nokia Service-based Architecture products: NRD, CSD
  • Nokia Subscriber Data Mgmt products: OneNDS/SDL, Registers, AUSF, OneEIR
  • Nokia applications incl. Voice Core products: NEF, CA4MN, NTAS, NLS, SBC, CFX5000, Radisys MRF, Open MSS, NN Titan

What you didn’t know about us:

  • Competitive salary
  • Health, Dental and Vision Benefits
  • Long-Term growth potential
  • 401k
  • With this position, you will get the opportunity to work with a game changing client and further advance your already valuable experience in the telecom industry!

We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!

We are Collaborators. You’ll be working with a wholly owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.

We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!


Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. For more information click Equal Employment Opportunity is the law.




Apply Now

  Apply with Linkedin   Apply with Indeed