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Looking for Defect Coordinator /Quality Assurance Specialist in Regina, Saskatchewan Canada.

What you will be doing as a Defect Coordinator /Quality Assurance Specialist

  • Analyze requirements, rules and specifications for test components and develop into strategies, plans and cases in the delivery stage of SDLC
  • Leads defect triaging, impact assessment and timely closure of defects across various sub-projects; maintains consolidated Defect Log and Traceability Matrix
  • Leads Impact Analysis; coordinates with other Test Leads to get a common understanding of defect and leads defect triaging for timely closure of defects
  • Classifies defects based on priority, severity, and impacted areas; works with respective project managers and project teams for timely closure of defects
  • Provides Defect status reporting and compiles various defect metrics
  • Collaborates with Test Team for scheduling and retesting of defects; ensure status of all defects across sub-systems, sub-projects and test cycles are updated in HP ALM
  • Escalates unresolved or unexpected delays of defect fixes to Test Lead /Test Manager or PM as required.
  • Managing the SLA for defect fixes – reminders to keep defects on track
  • Tracks all defects and report defect status and metrics on a daily basis
  • Follows up with all required stakeholders on actions required on the defects
  • Identifies and escalates defect risks
  • Testing software on application when required
  • Use client’s processes and templates
  • Utilize appropriate testing tools
  • Self-motivated individual with expertise in small to medium projects that can take on the Test Lead role with confidence and little guidance other than the client logistical areas.
  • Experience in scripting


What you bring to the table as a Defect Coordinator /Quality Assurance Specialist

  • University degree in Administration or Commerce or Engineering or Computer Science or other post-secondary education.
  • ISTQB (International Software Testing Qualifications Board) Certification, is desired
  • Education is IQAS (International Qualifications Assessment Service) and/or WES (World Education Services) Certified
  • Must have a minimum one (1) year experience working with Salesforce and Vlocity software testing and/or implementations of Salesforce and Vlocity
  • Minimum four (4) years of experience in Software Testing
  • Minimum three (3) years of experience working on projects
  • Minimum two (2) years of experience defect coordinating working on projects
  • Experience in Telco business functions and processes
  • Experience in Test case creation, execution, and reporting
  • Experience with HP Quality Center/HP Testing Suite Experience with automated test script creation, execution, and maintenance
  • Defect Coordinator resource(s) shall have Domain Knowledge with the following, but not limited to:
    • CRM (Salesforce)
    • Billing (Wireline, Wireless)
    • ecommerce Platforms
    • Wireless Core Network (Voice & Data)
    • Real Time Rating – Call Flow
    • Call Detail Record (CDR)
    • Telecommunications / Information and Communications Technology (ICT)
    • Self-Serve
    • Inventory
    • Assurance
    • Interactive Voice Response (IVR) Technology
    • Product Fulfillment (eCommerce)
    • Service Fulfillment (eCommerce)
  • Defect Coordinator resource(s) shall have knowledge and experience with the following Software applications or platforms, but not limited to:
    • Salesforce/Vlocity
    • Oracle BRM (Billing & Revenue Management)
    • HP Testing Suite (including Quick Test Professional – UFT)
    • SOAP UI
    • XML Spy
    • TOAD for Oracle Basic
    • SQL Queries
    • JMeter
    • Jira
    • Microsoft Project
    • SharePoint
    • WebSphere Portal
    • Android Application Environment (Native and Hybrid)
    • iOS Applications Environment (Native and Hybrid)


What you didn’t know about us:

  • Competitive salary
  • Health, Dental and Vision Benefits
  • Long-Term growth potential
  • 401k
  • With this position, you will get the opportunity to work with a game changing client and further advance your already valuable experience in the telecom industry!


We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!


We are Collaborators. You’ll be working with a wholly owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.


We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!


Sponsorship is not available for this position.

Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. For more information click Equal Employment Opportunity is the law.



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