Data Analyst III

NextGen

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This is a 6-month onsite contract to perm position for a Data Analyst 3.

What you will be doing as the Data Analyst 3:

  • Understand business problems and design end to end analytics use cases. Partner with business tech leads to implement reusable and robust solutions
  • Apply strong expertise in machine-learning, data mining, and information retrieval to design, prototype and build the next generation analytics engine and services
  • Partner with data science leadership and engagement teams to present solutions and insights to business
  • Help maintain and track project goals and roadmaps. Collaborate with software and data engineers to implement and deploy scalable solutions
  • Develop complex models and algorithms that drive innovation throughout the organization This may include initiatives in understanding our Products, Operations, Footprint, Supply Chain
  • Mentor junior team members and provides constructive critique on specific projects

What you will bring to the table as the Data Analyst 3:

  • Minimum of 5 years' experience in data analytics
  • Strong analytics background with a BI mindset, not just looking for someone who knows SQL & Power BI
  • Advanced Excel & PowerPoint. Advanced presentation skills with experience presenting to senior level executives
  • Experience working with complex joins, union queries, and blending/merging data from different tables and/or data sources.
  • Advanced experience with Power BI data modeling, ETL and dashboard visualizations
  • Experience building reports, scorecards or dashboards in a contact center environment/ contact center/call center business process and best practice knowledge
  • Experience with business process analysis & improvement. Experience using data (call center reporting/metrics) to identify process deficiencies with the ability to partner with cross functional teams to determine process improvement recommendations
  • Strong data mining and manipulation skills with the ability to use data to craft a narrative

What you didn’t know about us:

  • Competitive salary
  • Health, Dental and Vision Benefits
  • Short/Long Term Disability and Critical Care/Illness Protection
  • Life Insurance and Retirement Plans
  • Employee Assistance Program
  • With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry!

What you didn’t know about us:

  • Competitive salary
  • Health, Dental and Vision Benefits
  • Short/Long Term Disability and Critical Care/Illness Protection
  • Life Insurance and Retirement Plans
  • Employee Assistance Program
  • With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry!

We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!

We are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.

We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!

Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. For more information click Equal Employment Opportunity is the law.

You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process.

 

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