Operations Support Engineers – Tier 2 (Multiple Openings)


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Posted March 15, 2023

Looking for an Operations Support Engineer

What you will be doing as an Operations Support Engineer – Tier 2:
Position Duties:

Provide Tier 2 Deployment Support for 4G and 5G technologies. Provide in-depth technical log analysis, check network configuration, and support customer as needed. Provide Frequent Alarm Monitoring Activity Report for new deployments. Provide technical support to the C&I team during MW of actual migration/deployment. Work in customer labs and commercial networks for reproducing, troubleshooting and investigating performance related issues. Provide customer support and 24/7 on-call support as needed for commercial network outages and network performance issues. Provide technical reviews as needed. Work with wireless network architecture, protocols, RF optimization and standards. Develop root cause analysis (RCA) on outages or market performance issues including throughput, accessibility, sustainability, handovers, capacity and coverage. Review various engineering MOPs and identify missing steps or issues if any. Proactively perform data audit, SW/FW audit, and health check of the OSS if needed. Collect logs and perform log analysis for discussion with Tier 3 and HQ on various issues. Resolve high severity issues to meet the agreed SLA requirements using second level incident analysis. Frequent travel required to unanticipated locations throughout the U.S.

Work Location:                           
300 S Wacker Dr
Chicago, IL 60606

Work Hours:                               
8 AM to 5 PM

What you will bring to the table as an Operations Support Engineer – Tier 2:

Minimum Qualifications:           
US Master’s degree or foreign equivalent degree in Electrical Engineering or Electronics Engineering, plus one (1) year of experience as an RF / RAN engineering professional. 

Special Skill Requirements:        
Must have one (1) year of experience in Perl, Python, Microsoft Visio, Xshell, WPS, Wireshark,    
MapInfo, SNMP, XML scripting, and Docker.

What you didn’t know about us:

  • Competitive salary
  • Health, Dental and Vision Benefits
  • Short/Long Term Disability and Critical Care/Illness Protection
  • Life Insurance and Retirement Plans
  • Employee Assistance Program
  • With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry!

We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!
We are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.
We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!

Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. For more information click Equal Employment Opportunity is the law.

You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process.


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