Support Engineer 4


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Looking for a Support Engineer 4
What you will be doing as a Support Engineer 4

  • Provide Tier 2 Integration Support for 4G and 5G Technologies.
  • Provide in-depth technical log analysis, check network configuration, and support customer as needed.
  • Provide Frequent Alarm Monitoring Activity Report for new deployments
  • Technical Support to the C & I Team during MW of actual Migration/deployment
  • Technical Support to the Deployment team to resolve Field issues by providing back-office support to Field technicians.
  • Resolve high severity issues (sev1 & sev2) to meet the agreed SLA requirements – 2nd level incident analysis.
  • Provide updates and resolutions on open tickets
  • Alarm Monitoring & necessary Troubleshooting to resolve alarms in Post Migration to Acceptance

What you will bring to the table as a Support Engineer 4

  • BS EE or CS required (preferred MS EE or CS) – with at least 8+ years of telecom work experience
  • Good knowledge of UNIX/LINUX operating systems
  • Good customer support experience
  • Good analytical skills to investigate and evaluate trending data for issue resolution
  • Work in a team environment, to achieve personal and team project milestones and to complete assignments within established time frames.
  • Accept tasks and problems/situations that differ, requiring creativity to search for optimal solutions, when only broad and general guidelines exist for solving problems.
  • Able to provide Tier 2 Support for Integration during the Maintenance Window and in various phases of Integration {Pre and Post}
  • Able to handle Sev1/Sev2 outage situations seamlessly with customer and internal teams and drive resolution within SLA

What you didn’t know about us:

  • Competitive salary
  • Health, Dental and Vision Benefits
  • Short/Long Term Disability and Critical Care/Illness Protection
  • Life Insurance and Retirement Plans
  • Employee Assistance Program
  • With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry!

We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!
We are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.
We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!

Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. For more information click Equal Employment Opportunity is the law.
You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process.


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