Support Engineer 2


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Looking for Support Engineer 2 in Plano, TX.

What you will be doing as a Support Engineer 2:

  • The main function of support engineer is executed IMS, SIP and RCS related sanity test plans and perform 1st level analysis of issues.
  • Responsible for analyzing the NA carrier IMS/LTE/VOWIFI Test Plans/Requirements and Test execution.
  • Responsible for collecting device logs and perform 1st level analysis of issues found during testing.
  • Raise bugs (PLM or JIRAs) and validate fixes.
  • Send test Results and test status reports.

What you will bring to the table as a Support Engineer 2:

  • BS (BS, B TECH) or MS (ME, M TECH) in Computer Science or Information Technology
  • 1+ years of experience with application and services development testing with Android and Java.
  • Good understanding of IMS, SIP and RCS protocols • Adequate Technical, Analytical, problem solving written and verbal skills.
  • Highly motivated and able to think proactively.
  • Excellent communication and interpersonal skills
  • Meticulous in carrying out daily tasks
  • Excellent team player

What you didn’t know about us:

  • Competitive salary
  • Health, Dental and Vision Benefits
  • Short/Long Term Disability and Critical Care/Illness Protection
  • Life Insurance and Retirement Plans
  • Employee Assistance Program
  • With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry!

We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!

We are Collaborators. You’ll be working with a wholly owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.

We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!

Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. For more information click Equal Employment Opportunity is the law.

You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process.



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