The wireless and telecommunications industry has been growing at a steady pace. As more advancements are being made, the industry will experience a complete transformation and evolution.
- Big data will play a key role in telecom company profits
Telecom and wireless companies use and process a massive amount of data. But for a lot of operators, managing all this information becomes a difficult task. This is where big data comes in.
Companies will apply big data practices, which will give them the tools and technologies to derive more focused customer insights, track network usage & churn, improve network performance, and optimize call routing by performing CDR analysis in real-time.
- Robotic process automation will become a reality
Automation has already hit many other sectors, and the telecommunications market is next. 2020 will see the introduction of automation to specific types of tasks. This is expected to reduce on-job errors, improve operational efficiency, reduce response times, and action customer orders and complaints faster.
- Wireless companies will enter the entertainment business
Gone are the days when telecom companies were behind-the-scenes service providers for entertainment companies. As competition increases in the telecommunications industry and companies look for an edge/differentiator, some will choose to undertake cross-industry partnerships and introduce entertainment channels of their own.
- Influencers will finally take center stage in the telecoms industry
Influencer marketing has been overused and abused in many industries. But telecom is not one of them. So far, only a few telecommunications companies have tried their hand at influencer marketing.
In 2020, it’s expected that influencers will become an integral part of the promotion channel of these companies. This will turn out to be a significant milestone since B2B influencer marketing has been observed, generating 11X higher ROI than other marketing channels.
- 5G will become more mainstream in the wireless space
The seeds for 5G were sown last year. But 2020 will see 5G coming into full bloom. As more wireless companies explore the 5G space, telecom staffing trends will be affected too. More companies will look for 5G staffing, IoT staffing, and MSO staffing services.
This is where our team at NextGen Global Resources can help. We specialize in wireless, 5G, and telecoms staffing.